Listee Features — Insurance


Susan Jean Smith is a licensed insurance agent and educator currently working as a remote, in-home tutor for K-10 students through Educational Tutorial Services. A graduate of Ball State University, Ms. Smith holds an Associate of Arts in arts and humanities and earned a Bachelor of Science in elementary education in 2005. Committed to becoming the best educator she can be, she has completed extensive graduate-level coursework in differentiated instruction, curriculum design, and STEM integration through Indiana Wesleyan University, and hopes to attend Grace College or Purdue University’s postgraduate instructional design program in the coming years. A versatile educator, Ms. Smith has been a full-time tutor and long-term substitute teacher in all major subjects since 2014, with assignments including teaching

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Jane O'Malley


After receiving a Bachelor of Science in music education from the University of New Hampshire and a Master of Science in music education from Queens College, Jane O’Malley went into the profession of selling bonds. Subsequent to the United States government stopping the printing of bonds, she decided to utilize her business acumen and shifted her business toward helping seniors with insurance-related procedures. Born in Gardner, Massachusetts, Ms. O’Malley attributes her success to having always been told that she is patient and persistent. In having a teaching background, she feels it is very helpful to the clients and she is able to break things down so they understand. Ms. O’Malley became certified by all major insurance carriers and has been

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A leader in her field, Alka Manaktala has excelled as the vice president of the Insurance Office of America since 2015. Servicing and handling an almost $2 million book of business in revenue, she takes care of over 80 large clients with commercial insurance needs, which includes, but is not limited to,  property, liability, workers’ compensation, EPLI, directors and officers, and more. Prior to beginning her career, she pursued an education at Delhi University, where she earned a Master of Arts in 1981. Civically engaged as well, Ms. Manaktala contributes to homeless shelters and Saint Jude Children’s Research Hospital. In light of her exceptional undertakings, Ms. Manaktala was honored as the Top Producer by Insurance Business America from 2017 to

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Joeen Ciannella


Supported by more than 45 years of practiced industry experience, Joeen Moore Ciannella has been serving as a senior executive assistant with PERMA (Public Entity Risk Management Administration) Inc. since 2011. PERMA serves as risk management insurance to over two-thirds of the municipalities in the State of New Jersey. Ms. Ciannella started her career in public service from 1971 to 1975, where she worked for the U.S. Senate Republican Policy Committee in Washington as a member of the professional staff. After volunteering for local government boards in Park Ridge, New Jersey, Ms. Ciannella joined the staff of Congresswoman Margaret “Marge” Roukema (R-SNJ) in the U.S. House of Representatives, volunteering on her campaign in 1984 and then joining the staff from

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Adept in many areas of insurance including group health and group long-term disability insurance, businessowners insurance, cooperative apartment and renters insurance, Diana J. Landes is a former product director at Johnson & Johnson Company and is president of her own company, D. & L. Landes Company, in New York. She is responsible for managing the sales of cooperative apartment and renters insurance, group health and disability insurance, assisting clients with health, property and casualty business insurance, and handling welfare benefit plans. Ms. Landes is now semiretired. Prior to the start of her professional career, Ms. Landes pursued a formal education at the State University of New York at Buffalo, earning a Bachelor of Arts in economics, summa cum laude, in

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