Backed by several years of excellence in business management, Cortney Roy has earned distinction as an entrepreneur and the leader of her own company. For the past eight years, she has excelled as the owner and chief executive officer of A Touch Above, Inc. Since 2015, she has focused her efforts on providing a variety of cleaning and organizational services to both residential and commercial spaces, as well as networking with other local business owners and community members. Located in upstate New York, A Touch Above, Inc. provides services to all of Albany and Schenectady Counties, as well as parts of neighboring counties such as Columbia, Greene, Rensselaer, Saratoga and Schoharie.
Reflecting on her career as an entrepreneur thus far, Ms. Roy is proud to have built her business from scratch, all while being a stay-at-home mother. Despite having never pursued business coursework in a college setting, Ms. Roy managed to develop her business acumen from different sources such as research and conversing with other business owners, friends and family. She also utilized the guidance of multiple business mentors over the years, including that of a woman from Victoria, Australia. She also recounts the process of trial and error to figure out business strategies that did or did not work for her company. She credits much of her success to her strong will, relentless personality, inquisitive nature, and her desire to set a good example for her two daughters, all of which inspire her to find new and inventive ways to surmount obstacles. She refuses to settle for anything less than her goals.
Since its early days, she has grown the company to have 14 employees with an incorporated office space in Albany, New York. Largely sustained by personal referrals and word-of-mouth advertising, A Touch Above, Inc. has earned a laudable reputation for its personable, hard-working and pet-friendly team members. Ms. Roy is also gratified to have maintained her commitment to a highly selective hiring process, ensuring that her close-knit team is comprised only of those who go above and beyond because they believe and share in her individualized approach to each project and passion for helping others.
Outside of her primary career efforts, Ms. Roy has affiliated herself with such organizations as the American House Cleaners Association and her local chamber of commerce. Likewise dedicated to civic advocacy, her company has served as a sponsor for various local events and youth sports teams. Ms. Roy has also hosted various drives for local organizations, including an adoption clinic held in her office for a dog rescue, Out of the Pits, as well as gathering gifts on behalf of Toys for Tots. Furthermore, A Touch Above, Inc. has donated its house cleaning services to those in need in the form of gift certificates.
Looking toward the future, A Touch Above, Inc. plans to expand to other areas as well as add to the list of services it provides. Ms. Roy aspires to continue fostering a focus on company culture at A Touch Above, Inc., which is something she is known for being very passionate about. She hopes the environment she and her team have created can serve as a place where people can truly be themselves, feel supported, and thus take pride in what they do and the difference they make in people’s lives.
Her advice to budding business owners is to tune others out, make moves in silence, stay humble and never give up. She is a firm believer that anyone can achieve whatever it is they put their mind to so long as they are willing to do the work. When she is not working, she can be found in the company of her two young daughters, spending time with her three dogs, doing home renovation projects or exploring nature.